How can we help?
Find answers below or reach out to our support team directly.
Email Support
We typically respond within 1-2 business days.
support@oncocompass.health
Privacy Policy
Learn how we handle and protect your data.
Read our Privacy Policy →
⚠️ Medical Emergency? If you are experiencing a medical emergency, call 911 immediately. Do not use this app in an emergency. For urgent medical concerns, contact your oncologist or go to your nearest emergency room.
Frequently Asked Questions
What is OncoNav?
OncoNav is a free patient education and care navigation app for cancer patients. It helps you track symptoms, prepare for oncology appointments, organize your care plan, find clinical trials, and access educational resources — all in one place.
Is OncoNav a substitute for medical advice?
No. OncoNav is an educational and organizational tool only. It does not provide medical advice, diagnosis, or treatment recommendations. Always consult your oncologist or healthcare team for any medical decisions.
How do I create an account?
Go to oncocompass.health and click 'Get Started.' Enter your email address and we'll send you a magic link — no password needed.
Is my health information private and secure?
Yes. Your data is encrypted and stored securely. We do not sell your personal information to third parties. See our Privacy Policy for full details.
How does the symptom checker work?
The symptom checker asks about your current symptoms and provides a general urgency rating based on oncology clinical guidelines (NCCN, ASCO). It is for informational purposes only — always contact your care team if you have concerns about your symptoms.
How do I set up a treatment calendar?
From the dashboard, tap 'Tx Calendar' and click 'Set Up Treatment Schedule.' Enter your regimen name, start date, cycle length, and number of cycles. The app will auto-generate your treatment and lab days. You can edit any event at any time.
Can I delete my account and data?
Yes. Email us at support@oncocompass.health with your request and we will delete your account and all associated data within 30 days.
The app isn't working — what should I do?
Try refreshing the page or closing and reopening the app. Make sure you have an internet connection. If the issue persists, contact us at support@oncocompass.health with a description of the problem.